Employment
Part-time Member Services Associate
Baker County and Yates Family YMCAs
Responsibilities:
Position Summary:
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.
Essential Functions:
- Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention
- Interviews and/or tours prospective members; sells memberships
- Builds relationships with members; helps members connect with one another and to the YMCA
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
- Applies all YMCA policies dealing with member services
- May hand out locker keys and towels; may monitor the locker rooms as required
NOTE: This job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
Requirements:YMCA Competencies (Leader):
- Values: Accepts and demonstrates the Y’s values
- Community: Demonstrates a desire to serve others and fulfill community needs
- Inclusion: Works effectively with people of different backgrounds, abilities, opinions, and perceptions
- Relationships: Builds rapport and relates well to others
- Communication: Listens for understanding and meaning; speaks and writes effectively
- Decision-Making: Makes sound judgments, and transfers learning from one situation to another
Qualifications:
- Certifications required within 30 days of hire: CPR/AED, and First Aid
- Excellent interpersonal and problem solving skills
- Ability to connect with people of diverse backgrounds
- Previous customer service, sales or related experience
- Basic knowledge of computers
Hours:
Must be available to work weekends (10:00am - 5:00pm) & close on Thursdays (2:00pm-10:00pm).
Weekdays will vary depending on availability.
Pay:
$8.60 - $12.00 / hour DOE
EOE
Contact:To apply, email your cover letter and resume to ycareers@firstcoastymca.org. Reference "Member Services Associate" and the Y location you are applying for in the subject line of your email.